SAP Business One · Partner change
Change your partner for SAP Business One
Slow answers, a stalled project, or customizations nobody can explain. Moving the support of your SAP Business One® system to a new partner is a routine, documented process — and the system, the data and the customizations remain yours.
Why companies move
The reasons we hear most
The situation
Support tickets take days to get a first answer, and every answer is a quote.
What we do
Direct access to the people who know your system, under a support agreement with clear scope.
The situation
The implementation stopped halfway: go-live keeps moving and nobody owns the plan.
What we do
An audit of where the project really is, a written recovery plan and one team accountable for finishing it.
The situation
Customizations were built over the years and nobody knows what they do.
What we do
Every user-defined field, query, layout, approval and add-on documented, with what is used and what is not.
The situation
The original consultant left and the partner no longer has anyone who knows distribution.
What we do
A team that works with warehouses, price lists, routes and backorders every week.
Architecture
How it connects
How the move works
Five steps, with nothing switched off in between
- 01
Conversation
What is not working, what must keep working, and what you want from the next partner.
- 02
System audit
Version, database, add-ons, integrations, customizations, user setup and open issues, reviewed on a copy of your company.
- 03
Written findings
What we found, what is at risk, and a prioritized plan: what to fix now, what to improve later, what to leave alone.
- 04
Handover
Support and maintenance move to TranzDigital through the formal transfer process, coordinated with you and your current partner.
- 05
Stabilize, then improve
Urgent fixes first, then the improvements that were waiting, under one support agreement.
The audit
What we review before taking over
Version and environment
SAP Business One version, SQL Server or SAP HANA, hosting, backups and the upgrade path.
Customizations
User-defined fields and tables, formatted searches, approval procedures, queries, print layouts and Crystal Reports.
Add-ons and integrations
Third-party add-ons, custom code and every connection to other systems, and whether each uses supported interfaces.
Data quality
Items, business partners, price lists, open documents and the inconsistencies that cause daily workarounds.
Users and security
Licences, user roles, authorizations and who can change what.
Open issues
The list of problems your team works around today, collected from the people who use the system.
Questions
Questions we are asked
Next step
Not getting what you need from your partner?
Tell us what is not working. We will tell you what moving looks like, and whether it is worth it.