SAP Business One · Customer Checkout
SAP® Customer Checkout: the counter and the warehouse, one stock figure.
SAP's point-of-sale solution, integrated with the SAP Business One® solution. For distributors who also sell over a counter, in a cash-and-carry or across retail locations, it puts till sales into the same system as everything else.
Whose product this is
SAP Customer Checkout is SAP's point-of-sale product for SAP Business One. It is not ours and we do not sell a competing till.
What we do is implement it, integrate it with the rest of your environment, connect the hardware, train the counter, and support it under the same agreement as everything else we run for you.
The problem it closes
What a disconnected till costs a distributor
Plenty of wholesale businesses also sell directly: a trade counter, a cash-and-carry, a factory shop. Those sales usually get rung up on a system that has never heard of the ERP.
- 01
Two stock figures for one shelf
The warehouse system says eleven, the counter sold four this morning, and the picker finds seven. The reconciliation happens by hand, later, by somebody who was not there.
- 02
Counter prices drift from list prices
The till has its own price file, maintained separately. It is correct on the day it is loaded and slowly stops being correct after that.
- 03
Trade customers get treated as walk-ins
The account with a negotiated price list buys over the counter and pays retail, because the till has never heard of them.
- 04
The day ends with a spreadsheet
Takings keyed into the ERP as a summary journal, so the detail behind counter revenue exists only on a Z-report in a drawer.
The question everyone asks
What happens when the line goes down at 11am?
The same sale, traced twice. The only difference is when the transaction reaches SAP Business One, and the customer never sees it.
01
Item scanned
02
Price applied
03
Payment taken
04
Receipt printed
05
Posted to SAP Business One
06
Stock reduced
Connection up
Read from the local catalog the till already holds.
The price list synchronised from SAP Business One decides the figure.
Tender recorded against the sale, card handled by the terminal.
Printed from the till. The customer leaves.
The sale becomes a SAP Business One document within seconds.
The warehouse figure and the counter figure are the same figure.
Connection down at moment three
Identical. The catalog is on the till, so scanning never depends on the network.
The same synchronised price list. Prices do not stop working because a router did.
The same, subject to whatever your card terminal does on its own when offline.
Printed from the till. The customer leaves, and notices nothing.
Held on the till, in order, until the connection returns.
On reconnection the queue posts in sequence and the two figures agree again.
Capabilities
What Customer Checkout does
Features of SAP's product, stated as SAP Business One documents them.
- 01
Touch-screen interface
A till screen built for speed, so new staff can be productive without a long training period.
- 02
Real-time SAP Business One integration
Items, prices and stock come from SAP Business One, and sales post back to it. One set of numbers across the counter and the warehouse.
- 03
Multiple payment methods
Cash, card and the other tender types your locations accept, recorded against the sale.
- 04
Barcode scanning and lookup
Scan to add items, or look them up by code or description when a barcode will not read.
- 05
Offline operation
Keeps selling when the connection drops and synchronizes when it returns, so a network problem does not close the till.
- 06
Multi-store support
Run several locations against the same SAP Business One company, with sales visible per store.
Delivery
What a rollout consists of
Scoped alongside your SAP Business One environment rather than as a separate project, because the configuration depends on the company it posts into.
- 01
Assess
How the counter sells today, which tender types you take, what hardware is already on the desk.
Us, with your counter manager
- 02
Configure
Till layout, item groups, price lists, tax and payment methods, against your SAP Business One company.
Us
- 03
Connect hardware
Terminals, scanners, receipt printers, cash drawers, confirmed against what you own.
Us, with your IT
- 04
Test and train
Real transactions in a test company, then counter staff trained on the flows they will use daily.
Us, with your staff
- 05
Go live and support
Open on the agreed date with support on hand, then the same support agreement as the rest of your SAP Business One environment.
Us
Hardware models are confirmed during the assessment against what you already own. We do not quote a till roll-out without seeing the counter.
The rest of the picture
Where else the same data goes
- CoreSAP Business OneThe system of record everything else reads from and writes to.Overview
- Layer 01B2B eCommerceCustomers who order themselvesA portal with their pricing, live stock and account history. Orders arrive as SAP Business One sales documents.See it
- Layer 02Sales Rep AppCustomers who need a visitReps carry pricing and stock on the route, work with no signal, and sync orders when they reconnect.See it
- Layer 03Inventory CountingMaking the stock figure trueBarcode counts and cycle counts, with variances reviewed before anything posts to the ledger.See it
- Layer 04Price Label PrintingThe shelf edgeLabels generated from the same item and price data, so what is on the shelf matches the invoice.See it
Questions
About Customer Checkout
Next step
Talk through your SAP Business One project with someone who will actually work on it.
A short conversation about where you are today, what is not working and whether SAP Business One and our team are the right fit. No slide deck.